Network Engineer

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Provide escalation support for NOC teams and Associate Network Engineers during critical incidents and problem management activities.

• Carry out fault isolation, troubleshooting, and resolution assistance for significant customer service disruptions.

• Collect information, diagnose network issues, drive them toward resolution, and identify root causes.

• Escalate unresolved matters to Tier 3 Principal Network Engineers.

• Complete service requests, network implementations, migrations, and change management engineering tasks.

• Identify opportunities for Continual Service Improvement to enhance security, efficiency, cost, and performance.

• Document customer issues, communications, resolution steps, and status in ServiceNow.

• Lead the resolution of highly complex issues escalated by the Network Engineering team.

• Proactively identify potential problems before they arise.

• Adhere to and document change management, escalation, notification, ticket documentation, and customer issue resolution processes.

• Mentor NOC teams, Associate Network Engineers, and peers.

• Provide on-call support for Tier 2 technical issues.

⛳️ Requirements

• Over 5 years of experience in a technical role as a Network Engineer.

• Highly advanced technical expertise in network design, route distribution, firewall configuration, and data center infrastructure across complex enterprise customer networks.

• Proven proficiency as a network engineer in a Managed Services environment.

• CCNP or equivalent certification is mandatory.

• Multiple CCNP or equivalent certifications are preferred.

• Capability to execute multiple technical tasks concurrently.

• Skill in resolving complex technical issues both independently and collaboratively.

• Ability to educate, train, and mentor others on network technologies.

• Strong written, verbal, and presentation communication skills.

• Competence in following, documenting, and authoring standard processes and procedures.

• Willingness to work assigned shifts and participate in the on-call rotation.

• Thorough understanding of the ITIL operational framework through ITIL v4 Foundation certification or equivalent industry experience.

• An undergraduate degree in a related field is preferred.

🏝️ Benefits

• On-call support and an assigned on-call rotation.

• Opportunities to enhance technical expertise through collaboration with Engineers and Architects and pursuit of technical certifications.

• Mentoring and professional development opportunities.