NetSuite Functional Specialist, Administrator – L2

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary point of contact for NetSuite users.

• Deliver prompt support and oversee daily system administration and configuration.

• Provision users and manage custom records, forms, fields, lists, and SuiteFlow workflows.

• Develop and sustain saved searches, reports, and dashboards for finance, operations, and supply chain users.

• Execute CSV data imports, mass updates, and data cleansing activities.

• Design and modify Advanced PDF templates with guidance from the technical team.

• Triage support tickets, resolve user and process challenges, and escalate technical issues with detailed information.

• Collect and document business requirements and convert them into functional specifications.

• Assess Financials, Order to Cash, and Procure to Pay processes and suggest enhancements.

• Review NetSuite logs, investigate errors, and escalate issues as required.

• Create user manuals and training materials, and instruct end users on new features and processes.

• Assist in access reviews, segregation-of-duties evaluations, and SOX/ITGC evidence requirements.

• Test and validate changes in the Sandbox environment prior to moving to Production and coordinate User Acceptance Testing (UAT) with business stakeholders.

• Support biannual NetSuite release preparedness by reviewing release notes, testing key processes, and identifying potential impacts.

• Document configurations, processes, and decisions.

⛳️ Requirements

• Minimum of 2 years of practical NetSuite administration or functional experience in a production setting.

• Working knowledge of Financials, Order to Cash, and Procure to Pay processes.

• Extensive experience with saved searches, reports, and dashboards.

• Hands-on experience in configuring workflows, custom records, forms, fields, and roles.

• Proficient in CSV imports and data cleansing.

• Familiarity with multi-currency and multi-subsidiary (OneWorld) environments.

• Understanding of change management and the distinctions between Sandbox and Production environments.

• Ability to write clear requirements, test cases, and documentation.

• Practical application of AI tools for analysis, documentation, and troubleshooting, with a strong understanding of data privacy.

• Excellent written and verbal communication skills in English, with the capability to effectively collaborate with cross-functional teams, end users, and stakeholders.

• Experience with physical consumer products sold through retail and/or e-commerce platforms.

• A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

• NetSuite certification (SuiteFoundation, Administrator, or ERP Consultant) is a plus.

• Some familiarity with SuiteQL, SQL, and basic JavaScript/SuiteScript.

• Understanding of HTML/FreeMarker for Advanced PDF template development.

• Exposure to NetSuite integrations (e.g., Boomi, Tipalti) and EDI.

• Background in accounting, finance operations, or supply chain management.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• A supportive and collaborative team environment.