Transition Manager, Lease Administration

This is a fully remote position, open to applicants in Connecticut, +16 more locations.

📋 Description

• Oversee client implementations and manage Lease Administration client and vendor relationships.

• Centralize, establish, and generate schedules, reports, communication strategies, and process flows for new or expanded business initiatives.

• Direct the entire transition lifecycle, encompassing discovery, data extraction, migration, abstraction, validation, process documentation, stabilization, and handover.

• Handle multiple projects while ensuring accountability concerning scope, schedule, and budget.

• Provide quality control for databases and identify errors and inconsistencies during onboarding.

• Create, modify, and execute reports within Lease Administration databases.

• Mentor and guide junior transition staff.

• Analyze complex commercial lease language.

• Supervise lease abstraction, translation, and quality control procedures.

• Maintain templates and develop account processes, procedures, playbooks, and RACI charts.

• Ensure timely and accurate entry of rental obligations and lease information.

• Comprehend client objectives, portfolio strategy, and service expectations.

• Maintain details of client agreements and ensure accurate entry into WorkTrac.

• Program-manage transition delivery through timelines, Gantt charts, risk mitigation strategies, action tracking, agendas, and minutes.

• Conduct regular client meetings and reviews.

• Develop client governance programs, reporting schedules, communication methods, and business reviews.

• Manage client escalations to ensure timely resolution of issues.

• Oversee global service delivery operations.

• Support RFI/RFP responses, including pricing and presentation materials.

• Participate in presentations for new business opportunities.

• Manage task assignments within the database and delegate responsibilities to global team members.

• Establish weekly calls and internal communication with global lease administration account teams.

• Lead impactful communications while maintaining a professional presence.

• Supervise abstraction and the final quality control process for assigned transition accounts.

• Demonstrate a working knowledge of Colliers360, dashboards, and WorkTrac.

• Oversee data migration, data mapping, ETL processes, and tool reconciliation.

• Provide training on lease administration systems and dashboards.

• Review recovery clauses, establish recovery pools, calculate tenant recovery expenses, and assess caps, base years, and exclusions.

• Develop initial monthly rental payment schedules.

• Monitor, review, and authorize Rent, CAM, Operating Expense, Tax, and Insurance payments to landlords.

• Review and validate adjustments based on the Consumer Price Index.

• Maintain file systems and ensure data integrity for tenant and lease information.

• Keep track of client transition financial forecasts and internal budgets.

• Confirm and approve monthly client billing and pass-through expenses.

• Monitor accounts receivable and escalate issues as necessary.

• Provide regular status updates to internal management.

• Review lease administration scope of services, master service agreements, and intercompany contracts with legal, risk, and security teams.

• Track workloads and assignments, and review team allocations against contractual scope and client expectations.

• Manage equitable distribution of team workloads.

• Develop a roadmap aimed at streamlining and enhancing transition delivery.

• Lead program initiatives including best-practice tracking, case-study development, AI partnerships with Technology, and Global COE partnerships.

⛳️ Requirements

• Bachelor’s degree in business, accounting, real estate, or a related field is preferred.

• A minimum of 10 years of relevant experience in commercial real estate lease administration and/or accounting and property management.

• Experience in the Landlord or Tenant sector is essential.

• Intermediate to expert proficiency with commercial real estate database applications such as CoStar, Yardi, Apex, ProLease, Visual Lease, or other portfolio management systems.

• Proven track record working on multi-line global accounts with over 1,000 leases and a global account management structure.

• Intermediate proficiency in Microsoft Office tools, including Word, PowerPoint, Excel, and OneNote.

• Comprehensive understanding of FASB/IFRS accounting rules and general accounting principles is preferred.

• Ability to work effectively and independently, preferably in a remote setting.

• Strong time management capabilities are critical.

• General understanding of AI technology and willingness to adapt to evolving technologies.

• Must be authorized to work in the United States on a full-time basis.

• Employer will not sponsor work visas.

• Direct applicants only; no agencies please.

🏝️ Benefits

• Employer-subsidized medical benefits including prescription drug, dental, and vision coverage.

• Employer-paid basic life/AD&D insurance.

• Short-term and long-term disability coverage.

• 401(k) plan with employer matching contributions.

• 10 days of sick leave.

• A minimum of 15 days of vacation annually.

• Unlimited time off for specific senior-level positions.

• 10 paid holidays.

• Two personal flex days.

• 12 weeks of paid parental leave for birth parents after 90 days of employment.

• 4 weeks of paid parental leave for non-birth parents, including adoptive and foster parents, after 90 days of employment.

• Annual bonus based on company and individual performance.

• Remote working arrangement available.

• Equal opportunity employer with reasonable accommodation support.