Negotiations Escalations, Legal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain robust relationships with attorneys and paralegals at law firms to effectively negotiate outstanding accounts on behalf of clients to prevent further legal proceedings.

• Oversee a portfolio of accounts simultaneously, including escalated cases with ongoing lawsuits or potential legal actions.

• Leverage various tools and resources to aggregate common debts from multiple clients, thereby enhancing negotiation power with agencies.

• Achieve favorable agreements including reduced balances, extended payment schedules, or one-time discounts.

• Exhibit exceptional time management and multitasking abilities to effectively manage account queues.

• Conduct approximately 25-35 outbound/inbound calls daily, ensuring a minimum of 4 hours of phone time each day.

• Examine legal documents (such as summons, complaints, and settlement requests) to ascertain legal status and verify settlement progress.

• Consistently demonstrate a genuine enthusiasm for assisting others, with a strong emphasis on fulfilling clients' needs.

• Engage in additional responsibilities and special projects as necessary.

• Regularly meet or surpass monthly settlement and compliance targets.

⛳️ Requirements

• A Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) or pertinent work experience is preferred.

• Excellent communication abilities, encompassing listening, verbal, and written skills.

• Demonstrated success in a metrics-driven, KPI-focused environment is preferred.

• Capability to excel in a fast-paced setting.

• Strong dedication to teamwork, collaboration, and promoting an inclusive atmosphere.

• A profound passion for helping others, maintaining a client-oriented approach.

• Proficiency in technology; familiarity with Salesforce or similar CRM systems is an advantage.

🏝️ Benefits

• Significant employer contributions towards health, dental, and vision plans.

• Generous paid time off, holidays, and parental leave.

• 401(k) matching program.

• Opportunities for merit-based advancement.

• Career development and training opportunities.