National Case Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for SPRINT® PNS procedures, both in-person and remotely.

• Ensure the consistent application of SPRINT clinical best practices.

• Travel nationwide to offer case coverage when local support is unavailable or in areas without dedicated local representation.

• Assist with onboarding new accounts and provide case support in conjunction with the Director of National Accounts.

• Collaborate with territory leadership to facilitate the swift adoption of SPRINT therapy.

• Deliver hands-on training to physicians, advanced practice providers, and clinical staff, aiming for independent account delivery of SPRINT therapy.

• Conduct training for healthcare providers covering: fundamentals of SPRINT therapy, patient selection, procedural workflow, and troubleshooting.

• Act as a clinical resource for healthcare providers implementing SPRINT therapy.

• Support patient pre-education and follow-up to maintain continuity of care throughout the SPRINT therapy duration.

• Assist with patient experience initiatives as required.

• Help the Director and SPRcare ensure successful execution of new provider account setups.

• Aid in the collection of Purchase Orders.

• Maintain appropriate inventory levels at Independent Accounts or accounts with commercial stocking.

• May accompany the Director or Sales Leadership on sales calls.

• May provide training and assistance to new field clinical specialists or case support specialists.

• Help in the creation and management of leads, contacts, and accounts in SFDC.

• Assist in developing, distributing, and reporting on key metrics for email campaigns.

• Must keep all credentialing requirements up to date.

• Perform other related duties as assigned.

• Adhere to all components of the Corporate Compliance Program.

• Submit product complaints according to company procedures.

⛳️ Requirements

• Bachelor’s degree in healthcare, clinical science, or a related field.

• Experience in medical device clinical support.

• Background in supporting interventional pain, neuromodulation, or implantable therapies.

• Familiarity with procedural environments (OR, ASC, or procedure suites).

• Willingness to travel extensively.

🏝️ Benefits

• Medical, dental, and vision insurance, along with short- and long-term disability coverage.

• Life insurance benefits.

• 401k matching program.

• Paid time off.

• Holiday pay.

• Wellness activities.