National Account Manager – Automotive Refinish

This is a fully remote position, open to applicants in United States.

📋 Description

• Serves as the main contact for designated customers, fostering strong and collaborative relationships.

• Comprehends the essential components of the business agreement associated with the account.

• Oversees the Service Level Agreement (SLA) to guarantee that all parties meet their obligations.

• Works together to develop a strategic plan focused on maximizing material gross profit or minimizing liquid costs per hour, while coordinating with vendors and manufacturers servicing the account.

• Evaluates customer requirements to refine the ongoing company-wide strategic plan.

• Delivers comprehensive consultative support related to top-line sales, estimatics, company-wide standard operating procedures (SOPs), technician training, OEM Certifications, and internal leadership development to contribute to the customer’s long-term success.

• Establishes key performance indicator (KPI) objectives and assesses Axalta’s performance and location KPIs against promised deliverables.

• Ensures monthly data tracking, performance analysis, and effective communication of results.

• Organizes meetings to review strategic account plans, goals, and milestones.

• Facilitates process improvement roundtables with key personnel.

• Directs paint conversion initiatives and seeks distribution resources for support.

• After conversions, leads the process to ensure locations are fully optimized with the value-added resources provided by Axalta.

• Maintains a structured communication strategy and ensures all customer interactions are recorded in SalesForce (SFDC).

• Leverages technology (SharePoint, Salesforce, Office365, etc.) to boost productivity and enhance communication with both the team and customers.

• Engages local Axalta teams and utilizes appropriate resources for additional support when required.

⛳️ Requirements

• A seasoned sales professional with an Automotive Refinish background and a proven history of successful customer support.

• At least 10 years of experience in the Automotive Refinish industry.

• Bachelor’s degree is preferred but not mandatory.

• Extensive knowledge of the collision repair process and distribution fundamentals.

• Strong project management skills to effectively juggle multiple projects.

• Capability to lead a team and drive performance outcomes.

• Demonstrates and encourages teamwork among colleagues and peers.

• Ability to influence and motivate distribution partners to achieve business objectives.

• Utilizes a collaborative approach to problem-solving effectively.

• Exhibits self-discipline and maintains high performance in unstructured and autonomous settings.

• Represents oneself professionally at all levels within the organization.

• Excellent written and verbal communication skills, along with strong presentation abilities.

• Proficient in Office365 applications (Word, Excel, PowerPoint).

• Must be prepared and able to travel more than 50% of the time.

• Valid Driver’s License is required.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Flexible work arrangements.