National Account Manager

📋 Description

• Oversee and expand strategic national accounts within North America

• Cultivate and sustain strong customer relationships at various organizational levels, including executive leadership

• Develop and implement strategic account plans aimed at growth, profitability, customer retention, and fostering long-term partnerships

• Work collaboratively with operations, manufacturing, customer service, finance, and leadership teams to support customer initiatives and deliver effective solutions

• Conduct customer business reviews that concentrate on sales performance, quality, delivery, and opportunities for value generation

• Track customer trends, competitive activities, market conditions, and business opportunities to aid in strategic planning

• Organize pricing discussions, contract negotiations, and sales forecasting activities across assigned accounts

• Identify and create value-added solutions and cost-saving opportunities that align with customer goals and total cost of ownership (TCO) initiatives

• Act as the internal voice of the customer while balancing customer needs with business objectives

• Participate in trade shows, customer engagement activities, and market visibility initiatives as a representative of Sonoco and the Reels division

• Provide professional presentations and communicate effectively with both internal and external stakeholders

• Foster strong cross-functional relationships and lead collaborative efforts across divisions and teams, even without direct reporting authority

⛳️ Requirements

• Extensive experience in strategic account management and relationship building

• Demonstrated ability to influence, collaborate, and lead in cross-functional settings

• Strong commercial insight with the capability to recognize customer value opportunities and support business growth

• Excellent communication, presentation, and relationship management skills

• Ability to thrive in a lean, highly collaborative team environment

• Experience managing large or complex customer relationships is preferred, particularly those exceeding $20M

• Background in industrial or manufacturing sales is advantageous but not mandatory

• Candidates with substantial corporate or global account experience and high growth potential are strongly encouraged to apply

• Bachelor’s degree is preferred

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents, including FSA and HSA options

• 401(k) retirement plan with company matching contributions

• Wellbeing tools and resources to promote holistic health, including an Employee Assistance Program offering a variety of services

• Paid time off and holidays for recreation, rejuvenation, and personal health care for you and your family

• A range of company-paid and voluntary employee-paid insurance options including life, personal accident, and disability insurance

• Tuition reimbursement program