National Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the main operational contact for all current customer accounts.

• Establish and nurture robust relationships with key stakeholders among customers.

• Gain a comprehensive understanding of customer goals, challenges, and priorities.

• Ensure that customer inquiries and issues are handled efficiently and resolved promptly.

• Foster a positive customer experience while identifying opportunities to improve customer satisfaction.

• Oversee the delivery of customer reports and performance assessments.

• Leverage Preventx's reporting portal and AI-driven tools to create executive summaries and performance insights.

• Track service performance against agreed contractual KPIs and service specifications.

• Analyze trends, risks, and opportunities within customer data and communicate these effectively to stakeholders.

• Organize, coordinate, and lead monthly review meetings and quarterly business reviews.

• Create agendas, presentations, and action plans.

• Ensure that agreed-upon actions are monitored and completed.

• Act as an internal advocate for customer needs, ensuring that feedback contributes to service development and ongoing improvement.

• Assist Strategic Partnership Managers in identifying growth opportunities within existing accounts.

⛳️ Requirements

• Proven experience in managing complex customer accounts in healthcare, diagnostics, public sector, or similar fields.

• Demonstrated ability to cultivate long-lasting customer relationships and enhance customer retention.

• Experience collaborating with NHS organizations, commissioners, local authorities, public health teams, or Integrated Care Boards (Highly Desirable).

• Familiarity with NHS structures, commissioning processes, and stakeholder landscapes.

• Excellent communication and interpersonal abilities.

• Strong skills in influencing and relationship building.

• Knowledge of contract management principles, including renewals and pricing discussions.

• Capability to recognize customer risks, opportunities, and service enhancements.

• Strong organizational and planning skills.

• Proficient in working with performance data, reports, and customer insights.

• Experience with CRM systems and reporting platforms.

• Comfortable using data analytics and AI-driven reporting tools.

• Strong skills in Microsoft Office, including Excel and PowerPoint.

🏝️ Benefits

• Commitment to Equity, Diversity & Inclusion at Preventx.

• Dedication to fostering a workplace that appreciates individual differences and promotes a culture of respect, belonging, and growth.

• Support provided for applications or adjustments during the recruitment process.