National Account Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated national accounts on a daily basis.

• Establish and nurture robust relationships with claims leadership, program managers, and essential operational stakeholders.

• Gain comprehensive insights into each client’s workflows, expectations, and program specifications.

• Propel referral and revenue growth within assigned national accounts.

• Recognize and pursue upsell and cross-sell opportunities.

• Collaborate with Sales Directors and Managing Directors to ensure alignment on account strategies.

• Assist in the onboarding of new clients and engage in client meetings, events, and industry conferences.

• Work together with Operations, Sales Support, Marketing, and Physician Recruitment teams to facilitate successful onboarding and expansion.

• Remain updated on market trends, competitive activities, and industry advancements.

• Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance evaluations.

• Prepare and present service metrics, utilization trends, and opportunities for improvement.

• Ensure clients are informed, engaged, and confident in the services provided.

• Serve as the primary contact for client inquiries, service concerns, and escalations.

• Collaborate with internal teams to investigate and resolve issues promptly.

• Communicate updates to clients clearly and proactively.

• Identify risks early and implement solutions to avoid recurrence.

• Ensure that client-specific requirements are effectively communicated and executed internally.

• Cooperate with operations, scheduling, and QA teams to uphold service consistency, turnaround times, and quality standards.

• Assist in the onboarding and implementation of new programs and accounts.

• Monitor and analyze key metrics, including turnaround times, report quality, and client satisfaction.

• Identify trends and suggest process enhancements.

• Collaborate internally to improve overall service delivery.

• Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams.

• Assist in the rollout and ongoing management of national programs.

• Provide insights on client needs, service gaps, and market trends.

⛳️ Requirements

• 5–7+ years of experience in account management or client services within the workers’ compensation, auto, or liability sectors.

• Proven experience working with TPAs, insurance carriers, and complex multi-state accounts.

• Strong understanding of workers’ compensation claims processes is preferred.

• Excellent communication, presentation, and organizational abilities.

• Remarkable attention to detail and capability to manage multiple priorities.

• Relationship-focused with a strong client service orientation.

• Proactive problem-solver with sound judgment skills.

• Effective communicator with both internal and external stakeholders.

• Highly organized, able to manage multiple accounts efficiently.

• Collaborative and team-oriented approach.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your family.

• Voluntary life insurance options for you, your spouse, and your children.

• Hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Basic life insurance, short-term disability, and long-term disability coverage at no cost.

• Generous paid time off policy.

• 401k plan with a company match.

• Apple equipment and a media stipend for your remote workspace.