Named Account Executive, Higher Education

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Build and nurture long-lasting relationships with clients in Higher Education.

• Leverage data analysis to identify improvement areas and provide data-driven suggestions.

• Offer regular updates to management on the status of client accounts.

• Track and report on essential performance indicators, such as client retention and revenue growth.

• Ensure high levels of client satisfaction by consistently surpassing expectations.

• Collaborate with internal teams to develop solutions for complex issues.

• Promptly address and resolve client concerns efficiently.

• Keep clients updated on new product features, updates, and enhancements that cater to their needs.

• Discover growth opportunities within current accounts and strive to expand Salesforce services.

• Work closely with clients to create tailored account strategies.

• Educate clients on how Salesforce can help them optimize operations and improve service delivery.

• Stay up-to-date on industry trends, government regulations, and competitive offerings.

• Acquire a comprehensive understanding of Salesforce products and solutions.

• Conduct regular meetings and check-ins to evaluate client satisfaction and identify improvement areas.

• Serve as the main point of contact, ensuring that client inquiries and concerns are addressed swiftly.

⛳️ Requirements

• 7-10+ years of experience in quota-carrying software or technology sales and account management, preferably with Higher Education clients.

• Ability to work effectively within a team of diverse partners in a matrixed environment (client directors, solution engineers, executives, etc.).

• Highly motivated individual with a strong focus on execution, a sense of urgency, and a commitment to our mission.

• A combination of business curiosity and technical skills to genuinely tackle customer data challenges and build trust.

• Solution-oriented mindset: create a plan and solution, articulate value, and navigate customer complexities to drive revenue.

• Education: Degree or equivalent relevant experience is required.

🏝️ Benefits

• Time off programs

• Medical

• Dental

• Vision

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k)

• Employee stock purchasing program