N2 Technical Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Identify and resolve Level 2 issues, encompassing database, server, and network outages

• Oversee systems and servers to guarantee availability and optimal performance

• Record support interactions within ticket management systems

• Collaborate with the IT team to address incidents and implement enhancements

• Conduct preventive maintenance and updates

• Offer support for systems, servers, and infrastructure

• Participate in weekend shifts from 9:00 a.m. to 10:00 p.m. on Saturdays or Sundays, as scheduled, to manage emergency tickets

• Work during night shifts

⛳️ Requirements

• Practical experience as an N2 Technical Support professional, demonstrating independence in resolving tickets

• Practical experience and independence in creating, analyzing, and executing SQL queries

• Proficient SQL skills

• Strong knowledge of Excel

• Proactive mindset with the ability to foresee problems

• Excellent communication skills, emphasizing empathy and clarity in customer support

• Strong critical-thinking and problem-solving abilities

• Team-oriented and collaborative demeanor

• Availability for scheduled weekend shifts

• Availability to work night shifts

• English proficiency explicitly noted in the job application

• Knowledge of mining or prior experience in the mining industry is advantageous

• A degree in Engineering, Systems Analysis, or a technical qualification in Mining is a plus

🏝️ Benefits

• Health insurance

• Dental insurance

• Career development plan

• Profit-sharing program

• Life insurance

• Food allowance

• Meal allowance

• Flexible working hours

• Day off

• TotalPass

• Referral program

• Onboarding kit

• Remote work

• CLT employment contract