Music Streaming Platform Customer Expert, Italian – English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Delivering email and chat support for our clients;

• Responding to "How to" queries and frequently asked questions;

• Assisting with inquiries related to accounts and payment issues;

• Offering help with troubleshooting tasks.

⛳️ Requirements

• Exceptional written communication skills in Italian (C1);

• Proficient verbal and written communication skills in English (B2 or higher);

• A valid work permit to operate within the EU;

• Prior experience in customer service is advantageous;

• Strong communication abilities and the capacity to foster positive customer relationships;

• A positive demeanor coupled with excellent interpersonal skills and a “can do” attitude;

• Capability to convey complex information in a clear and comprehensible manner;

🏝️ Benefits

• Long-term job stability with a permanent contract;

• Additional health and life insurance coverage;

• 21 days of paid annual leave;

• 1.5 hours of paid breaks each day;

• Food vouchers;

• A clear career progression path within the organization;

• Flexibility to work from home;

• Competitive salary package;

• Comprehensive on-the-job training;

• Fully digital employee services via eSignature;

• Employee assistance program offering 24/7 psychological support;

• Access to an employee discounts portal featuring over 20 exclusive offers;

• Employee referral initiative;

• A rewards and recognition program;

• Partially company-covered multisport card;

• In-house learning and development platforms with certification training options;

• Various office events for employee engagement and wellness initiatives;

• Gifts for births or adoptions;

• Participation in corporate social responsibility events and team-building activities;

• Exposure to global business insights.