MSP Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage MSP partner accounts following the transition from the MSP Channel Development Manager.

• Oversee the complete onboarding and integration of IRONSCALES solutions into MSP service offerings.

• Identify opportunities for expansion, cross-selling, and upselling that align with MSP client requirements.

• Provide technical and commercial training that includes setup, platform navigation, and sales strategies.

• Act as the main post-sales contact, offering both strategic and technical support.

• Work alongside Support on complex issues, tickets, and escalations.

• Establish and nurture trusted relationships with MSPs while advocating for their needs within the organization.

• Track usage and performance metrics, suggesting optimizations or additional licensing as necessary.

• Collaborate with Marketing on co-branded materials, campaigns, and enablement resources.

• Coordinate with the CDM and Support to ensure smooth transitions and a positive partner experience.

• Gather MSP feedback for the Product team and take part in the Partner Advisory Council.

⛳️ Requirements

• A minimum of 3 years’ experience (preferably in SaaS) with a cybersecurity vendor, MSP, VAR, or similar partner ecosystem in a post-sale, customer success, or account management capacity.

• Demonstrated ability to combine sales competencies (upselling/cross-selling) with technical expertise (e.g., email security, AI-driven tools, MSP workflows).

• Experience in onboarding partners or clients to technical platforms, with a proven history of fostering adoption and expansion.

• Strong presentation and training abilities—both in-person and virtually—to empower MSPs from a technical and commercial perspective.

• A high-energy, proactive disposition coupled with a commitment to partner success and effective problem-solving.

• Comfortable engaging in technical discussions and collaborating with Support on escalations, while maintaining focus on strategic growth.

• Excellent pipeline management, forecasting, and meticulous attention to detail in tracking MSP progress.

• Outstanding listening, negotiation, and relationship-building skills with a talent for driving results.

• Availability to travel 10-15% as required by partner needs, events, or training sessions.

🏝️ Benefits

• 401(k) with Match

• PTO program

• HSA & PPO Options for Health Insurance

• Employer-provided Life Insurance

• Wellness benefits

• Competitive salaries