Mortgage Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Identify, troubleshoot, and resolve a range of hardware, software, and network issues for remote personnel.

• Oversee, maintain, and configure internal IT systems and software tools to guarantee optimal operational performance.

• Manage the complete technical lifecycle for onboarding and offboarding, which includes account creation, permission management, and hardware/software access provisioning.

• Develop, construct, and uphold workflow automations to enhance internal team processes and minimize manual tasks.

• Offer administrative support for internal databases and platforms, ensuring data integrity and smooth connectivity among tools.

• Provide high-touch, empathetic, and efficient technical assistance through voice, video, and email, keeping internal team members informed and empowered.

⛳️ Requirements

• Over 3 years of practical experience in an IT Helpdesk, Technical Support, or Systems Administration role.

• Capability to work standard East Coast hours (EST) to align with our main operational schedule.

• Proven expertise in troubleshooting complex system errors across various operating systems and cloud SaaS environments.

• Demonstrated experience in creating workflow automations (e.g., using Zapier, Make, or native system automation tools).

• Strong familiarity with CRMs; direct experience with Salesforce and/or Go High Level is a notable advantage.

• Excellent written and verbal communication skills; able to clearly explain intricate technical concepts to non-technical users.

• Highly organized, detail-oriented, and capable of working independently in a fully remote setting.

🏝️ Benefits

• Competitive salary and benefits package.

• A collaborative, forward-thinking, and supportive remote work culture.

• Opportunities for professional growth and career advancement within a rapidly expanding company.