Mortgage Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Quickly engage with assigned leads to assess their mortgage needs (new purchase, refinancing, or cash-out).

• Evaluate mortgage options and suggest the most appropriate solutions.

• Guide customers through the entire property purchase and financing process.

• Assist customers throughout the application process until approval and loan finalization.

• Review loans approaching the end of their lock-in period and provide advice on refinancing possibilities.

• Meet monthly mortgage revenue goals and identify opportunities to enhance lead potential.

• Coordinate with bankers on rates and promotions as required.

• Ensure strict compliance with regulatory requirements, internal policies, and guidelines.

⛳️ Requirements

• At least 5 years of pertinent experience in mortgage sales.

• A clear and confident communicator with exceptional verbal and written communication skills.

• In-depth product knowledge of home loans and the mortgage industry as a whole.

• Highly motivated by sales, results-oriented, and goal-focused, demonstrating resilience and persistence in overcoming challenges and objections.

• Proven track record of consistently meeting or surpassing monthly sales targets in a dynamic, performance-oriented environment.

• Strong computer skills, with practical experience utilizing CRM systems, and a meticulous approach to administrative tasks, including precise application checks and timely follow-ups.

• Highly responsive and customer-focused, providing prompt follow-ups, sound advice, and an outstanding overall customer experience.

• Self-driven, disciplined, responsible, and dedicated to achieving monthly sales objectives.

🏝️ Benefits

• A complete work-from-home setup for positions based in Malaysia / hybrid working model for positions based in Singapore.

• Competitive base salary along with performance-based commissions offering significant earning potential.

• All leads supplied by the company, with no requirement for face-to-face customer interactions.

• Extensive training will be provided on Singapore property purchases, refinancing procedures, and mortgage products.

• Flexibility to be available beyond standard working hours may be required to meet customers’ schedules.