Mortgage Loan Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming mortgage inquiries via phone, email, online banking, digital platforms, referrals, and other authorized channels.

• Conduct interviews with members and potential borrowers to gauge their financing requirements, financial situations, goals, and timelines.

• Provide members with insights on mortgage products, terms, rates, requirements, repayment options, and associated costs.

• Suggest suitable mortgage solutions based on members' needs, financial profiles, loan purposes, and lending programs.

• Initiate and oversee mortgage applications from the first inquiry to the closing stage.

• Gather, review, and evaluate borrower information and documentation.

• Underwrite, approve, recommend, or decline mortgage applications within established lending authority and guidelines.

• Collaborate on complex, high-value, or high-risk mortgage loans with internal partners.

• Maintain ownership of member relationships and provide timely updates on their status.

• Manage follow-up actions on assigned inbound mortgage opportunities.

• Work in partnership with processors, credit analysts, underwriting, closing, lending support, and external transaction partners.

• Ensure that disclosures, closing documents, HMDA information, and other loan documentation are accurate and provided in a timely manner.

• Evaluate and implement pricing and sale of residential mortgage loans in alignment with policies and secondary-market requirements.

• Achieve a file quality target of 97% or higher.

• Identify cross-selling and referral opportunities for additional Credit Union products and services.

• Stay informed about mortgage products, underwriting guidelines, regulations, and secondary-market requirements.

• Meet objectives related to mortgage production, loan quality, member experience, response times, efficiency, and fee income.

• Adhere to relevant federal and state laws, regulations, Credit Union policies, and lending procedures.

⛳️ Requirements

• An associate degree in business, finance, banking, or a related field, or an equivalent combination of education and relevant experience is required.

• A minimum of 1 year of current mortgage lending experience within a financial institution is required.

• An active NMLS Mortgage Loan Originator Identifier is required.

• Proven knowledge of residential mortgage lending products, underwriting principles, documentation requirements, and applicable regulations.

• Strong analytical, organizational, and problem-solving capabilities.

• Ability to manage multiple mortgage applications and priorities while ensuring accuracy and meeting established service-level expectations.

• Proficiency in Microsoft Office applications, including Word and Excel, with the ability to learn and effectively utilize mortgage loan origination and other Credit Union systems.

• A demonstrated commitment to delivering an exceptional member experience.

• Availability from Monday to Friday, 8am to 5pm CST.

🏝️ Benefits

• 20 days of paid time off and 10 paid holidays.

• 16 hours of paid Volunteer Time Off.

• 401K Retirement plan with up to a 6% employer match.

• Comprehensive Health, Dental, and Vision insurance, offering various plan options.

• Health Savings Account with generous employer contributions.

• Employer-paid Life insurance, Short-Term, and Long-Term Disability coverage.

• Tuition Reimbursement ranging from $4,000 to $7,000 per calendar year.

• A robust Learning and Development program that includes an annual professional development stipend.