Mortgage Assistance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to clients to secure payments for overdue mortgage accounts

• Advise clients on Loss Mitigation options

• Manage responsibilities from other servicing departments or projects as required

• Assess clients' circumstances and formulate collection strategies

• Conduct collection calls and generate correspondence in accordance with agency-specific timelines

• Create action plans, techniques, and strategies aimed at minimizing financial loss

• Keep precise records of customer interactions in the automated collection system

• Offer customer service related to basic collection inquiries

• Lower delinquencies on assigned accounts

• Seek management assistance when needed to expedite the collection process

• Scan, file, and organize reports and documents within the bank's imaging system for default service tasks

⛳️ Requirements

• Minimum of 2 years of experience in the mortgage industry is required

• At least 2 years of hands-on experience in Default/Collections

• Familiarity with mortgage documents and a comprehensive understanding of the mortgage life cycle

• Basic knowledge of servicing agency loans, including FNMA/FHLMC/FHA/VA/USDA

• In-depth knowledge of federal and state regulations related to debt collection and servicing requirements

• Foundational knowledge of Loss Mitigation concerning agency loans: FNMA/FHLMC/FHA/VA/USDA

• Detail-oriented with self-motivation and initiative

• Excellent customer service and relationship-building capabilities

• Strong problem-solving skills, discretion, and judgment

• Ability to quickly and independently interpret and apply policies and regulations

• Candidates must reside within the United States

🏝️ Benefits

• Health coverage

• Dental coverage

• Vision coverage

• 401(k) plan with company Safe Harbor contributions

• Employee Stock Ownership Plan (ESOP)

• Paid time off

• Paid holidays

• Life insurance

• Disability insurance

• Healthcare advocacy services through HealthJoy

• Culture that promotes employee success, growth, and ownership