Mission Director – Intelligence Community

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture relationships with mission heroes to ensure their satisfaction and alignment with mission objectives.

• Retain revenue by addressing customer inquiries, resolving issues, and maintaining engagement.

• Guarantee a positive onboarding experience and a swift time-to-value for new clients.

• Encourage the adoption of Defense Unicorns’ products and solutions.

• Conduct retrospectives post time-to-value and consistently enhance the process.

• Act as a trusted advisor and advocate for customer solutions.

• Monitor hero health scores through regular partner interactions.

• Provide customers with updates on feedback progress and new product features or benefits.

• Identify opportunities for account expansion and maximize contract value.

• Design contracts with flexibility and expansion in mind, prioritizing licenses when feasible.

• Explore cross-selling opportunities within adjacent Intelligence Community programs.

• Collaborate with the Intelligence Community Account Executive.

• Communicate customer feedback to the Product team to prioritize features and fixes.

• Advocate for enhancements specific to the Intelligence Community.

• Track and report key performance indicators (KPIs) including retention, hero health, time-to-value, and adoption success.

• Conduct quarterly business reviews.

• Champion customer needs across internal teams.

• Balance time-to-value and gross profit margins during initial contracts while maintaining margins after value realization.

⛳️ Requirements

• Experience or qualifications are not explicitly mentioned in the posting.

• Relevant knowledge or experience with Kubernetes, cloud environments (AWS/GCP and Azure), infrastructure-as-code (Terraform/Pulumi), continuous delivery and automation tooling, GitOps, containers, CNCF projects, Helm/Kustomize, value stream mapping, security delivery, and cloud-native applications is pertinent to the company’s work.

🏝️ Benefits

• Medical/Dental/Vision.

• Premiums are 100% Company Paid.

• Health Savings Account.

• Life Insurance.

• Disability Insurance.

• 401k Retirement Plan.

• Company Stock Options.

• Home Office Budget.

• Flexible Time Off (FTO).

• Federal Holidays.

• One week for Thanksgiving.

• Two weeks for Christmas and New Year’s.

• Paid Parental Leave.

• Reimbursement for approved trainings/subscriptions.

• Conferences (travel, lodging, and fees).