Ministry Service Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Respond to incoming calls and address customer inquiries.

• Provide assistance with orders, donations, and ministry-related information.

• Accurately enter orders and process credit card transactions in compliance with PCI standards.

• Acquire knowledge of ministry resources, devotionals, and available products.

• Handle concerns and complaints with professionalism and work towards effective solutions.

• Update and maintain customer information in the database.

• Gather customer feedback to relay to leadership.

• Conduct follow-up or outbound calls as necessary.

• Assist in returning calls from third-party call centers.

• Provide support in training new team members when required.

⛳️ Requirements

• Required: High school diploma or equivalent.

• Strong customer service and interpersonal abilities.

• Excellent verbal communication skills and phone etiquette.

• Capability to handle multiple tasks while ensuring accuracy and attention to detail.

• Intermediate proficiency in Microsoft Windows.

• A mature Christian faith with a passion for Bible engagement and service in ministry.

• Commitment to the ministry's statement of faith and core values.

• A lifestyle that aligns with biblical principles and a desire for ongoing spiritual growth.

• Experience with Salesforce is preferred.

🏝️ Benefits

• Engage in mission-driven work that supports a ministry impacting millions globally by connecting them with God’s Word.

• Be part of a Christ-centered culture.

• Build meaningful connections through serving individuals seeking spiritual resources.

• Enjoy full-time hourly employment.

• Work remotely in a call center environment.