Military Field Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist the Colombian military in operating, managing, repairing, installing, and maintaining assigned GE equipment for the startup and operation of a T700 engine depot.

• Serve as the liaison and primary point of contact between GE Aerospace and the Colombian military.

• Aid in the startup of the depot and support ongoing repair, installation, troubleshooting, and maintenance of T700 turboshaft engines.

• Coordinate technical support and facilitate issue resolution.

• Build and maintain on-site customer relationships.

• Offer hands-on technical support utilizing knowledge of T700 installation, operation, and troubleshooting.

• Conduct root-cause analysis and prepare presentations and spreadsheets, including pivot tables and Pareto charts, to monitor issues and implement corrective measures.

• Suggest solutions for intricate maintenance and troubleshooting scenarios utilizing internal and external resources.

• Lead low-risk projects and act as a technical resource for coworkers.

• Clarify technical concepts and foster agreement among maintenance, engineering, and management stakeholders.

• Advocate for safety, quality, delivery, and cost objectives.

• Ensure adherence to export-control and security requirements.

⛳️ Requirements

• Proficient in both Spanish and English (reading, writing, and speaking).

• Bachelor’s degree from an accredited institution; or a High School Diploma/GED with at least 4 years of experience in a field service representative or jet engine maintenance position.

• Minimum of 3 years of experience in field maintenance, modification, and repair of T700 engines.

• Excellent oral and written communication skills with a proven ability to analyze and resolve issues.

• Willingness and ability to travel as necessary.

• Ability and readiness to obtain and maintain a U.S. Government security clearance.

• Over 5 years of hands-on experience in turboshaft engine maintenance (preferred).

• Experience with T700 across depot, organizational, intermediate, and flight line troubleshooting levels (preferred).

• Strong customer interaction and communication skills with demonstrated leadership capabilities (preferred).

• Proven proficiency in repair troubleshooting, shop operations, jet engine testing, and support equipment tooling (preferred).

• Capability to deliver formal presentations to maintenance, engineering, and management at all levels (preferred).

• Experience in project management; ability to lead and influence both customers and peers (preferred).

• Background in mentoring and transferring technical knowledge; strong written and oral communication skills (preferred).

• Ability to work independently with technical guidance as necessary (preferred).

• High degree of tact and diplomacy for effective collaboration with customers at all levels (preferred).

• FAA Powerplant license (preferred).

• Must meet U.S. export-control access requirements and, if applicable, obtain authorization from the U.S. Government.

• Employment for certain applicants may depend on proving U.S. Person status or receiving authorization to access U.S. export-controlled information.

• Legally authorized to work in the United States.

• Successful completion of a drug screen, if applicable.

• May be subject to random and reasonable-suspicion drug and alcohol testing.

🏝️ Benefits

• Annual discretionary bonus based on a percentage of base salary.

• Commission based on the established plan.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Aerospace.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Aerospace Retirement Savings Plan.

• 401(k) savings plan with company matching contributions and company retirement contributions.

• Access to Fidelity resources and planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability insurance.

• Life insurance.

• Paid time-off for vacation or illness.

• Opportunities for professional development.

• Relocation assistance.