Mid-Market Account Manager, Expansion

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Establish enduring executive relationships with major US-based clients to promote growth and expansion within a more concentrated portfolio of business.

• Perform thorough discovery processes to align Motive’s offerings with the operational and strategic challenges faced by customers.

• Deliver detailed product demonstrations and proposals tailored for customers with intricate needs and decision-making frameworks.

• Work collaboratively with customer success teams, support, product specialists, sales engineers, and data analysts to customize solutions and enhance customer satisfaction and retention.

• Oversee the contract renewal process and deploy advanced retention strategies, utilizing insights and data to reduce churn and optimize revenue growth.

• Address issues promptly, identifying the most effective course of action that aligns with both customer success and Motive’s business objectives.

• Lead strategic account planning efforts to meet and surpass higher-value revenue goals.

• Continuously enhance your knowledge of the Motive platform, industry trends, and best practices to provide proactive, consultative insights.

⛳️ Requirements

• Bachelor’s Degree (preferably an international degree from the US/UK/Canada) and/or significant experience with US/Canada/UK B2B customers.

• 6+ years of pertinent work experience, especially in managing larger US-based accounts with a smaller portfolio of business (approximately 50 or fewer high-value clients).

• Proven track record in software sales, with ideally relevant industry experience in Motive’s sectors (e.g., transportation, logistics, construction).

• Demonstrated expertise in managing complex deals, from discovery and demonstration through to negotiation and closure.

• Extensive experience driving contract renewals and maintaining revenue within mid-market or enterprise customer segments.

• Ability to lead or influence effectively, managing both internal and external stakeholders, including contacts at the executive level.

• Outstanding communication, presentation, and negotiation skills, with a focus on consultative sales techniques.

🏝️ Benefits

• Diverse and inclusive workplace

• Equal opportunity employer