Mid-Market Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• 👉 Oversee a designated portfolio of mid-market clients, serving as their main point of contact.

• 👉 Foster revenue growth by recognizing and converting new business prospects within both established and new accounts.

• 👉 Keep precise and timely records in the Salesforce system to aid in forecasting and pipeline transparency.

• 👉 Establish robust, trust-based relationships through consistent telephonic engagement.

• 👉 Address customer inquiries, complaints, and issues swiftly and professionally.

• 👉 Prioritize customer interactions based on data insights and overall business value.

• 👉 Collaborate with internal teams (such as Operations and Sales Support) to ensure exceptional service and data integrity.

• 👉 Deliver accurate sales forecasts on a daily and weekly basis.

• 👉 Meet monthly revenue targets as outlined by the organization.

• 👉 Contribute to an annual revenue target of £5 million through effective pipeline management.

• 👉 Achieve high levels of customer satisfaction and retention.

• 👉 Ensure Salesforce data accuracy to support business planning and reporting efforts.

• 👉 Enhance customer lifetime value through strategic account development.

⛳️ Requirements

• ✅ Demonstrated experience in a sales or account management role.

• ✅ Excellent negotiation, influencing, and communication abilities.

• ✅ Commercially savvy with a proactive mindset for identifying opportunities.

• ✅ Proficient in Microsoft Office and Salesforce applications.

• ✅ Strong analytical and problem-solving capabilities.

• ✅ Ability to handle extensive datasets and derive actionable insights.

• ✅ Familiarity with the UK energy market and supplier propositions is preferred.

🏝️ Benefits

• 💷 Salary: To be discussed at interview

• 🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days with length of service

• 🏠 Hybrid working (at least 2 days per week from our Fulwood, Preston office)

• ⌛ Flexible working - including the option to bank up to 5 extra days off per year

• ⛹🏽 Gym contribution

• 💰 Long service awards

• 🩺 Private Medical Insurance

• 🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave

• 🏥 Simply Health scheme

• *EV Scheme