Mid-Market Account Manager – API, CPaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead opportunities through the complete sales cycle, from generating a pipeline to closing deals and managing post-sales or upsell activities.

• Utilize a value- and solution-focused sales methodology that emphasizes customer engagement, authentication, and use cases for end-user communication.

• Foster growth and promote the adoption of communication and network APIs in the Mid-Market segment across the AMER region.

• Manage cross-functional opportunities from Pre-Sales to Customer Success.

• Generate pipeline to uncover expansion opportunities and secure new target accounts.

• Deliver presentations of Vonage’s CPaaS product and vision to a diverse audience, including C-level executives and individual contributors.

• Provide accurate forecasts and insights regarding sales and revenue performance in a timely manner.

• Collaborate with cross-functional teams such as Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product, and Customer Success.

⛳️ Requirements

• Proven experience in Mid-Market technology sales, SaaS, Cloud, or API-based communications, demonstrating a successful track record.

• Successful in prospecting and identifying new clients through cold calls, lead generation, and networking efforts.

• Strong capability in building relationships with executives across business, marketing, and technology sectors.

• Experience in effective collaboration with Pre-Sales Consultants.

• A proactive mindset, creativity, curiosity, and the ability to work both independently and collaboratively across the organization.

• A solution-oriented sales approach that encompasses the entire delivery lifecycle, along with the ability to grow and maintain a robust new-business pipeline that meets or surpasses targets (plus).

• Experience in mobile messaging/voice, cloud services, or mobile technology (plus).

• Background in closely working with pre-sales teams to design CPaaS solutions, especially for clients transitioning their communications infrastructure to the cloud and integrating APIs into customer-experience workflows (plus).

• Candidates who will work fully remotely must reside within the United States.

• Legal authorization to work in the USA is mandatory; employment visa sponsorship is not available.

🏝️ Benefits

• Company Bonus or Commission Structure (depending on the role).

• Medical, Dental, and Vision Coverage Options.

• 401(k) Savings Plan.

• Company-Paid Basic Life and AD&D Insurance.

• Short-Term Disability (STD).

• Long-Term Disability (LTD).

• Maternity/Parental Leave.

• Flexible Spending Accounts (FSA).

• Health Savings Account (HSA).

• Employee Support Program (EAP).

• Voluntary Supplemental Insurance.

• Volunteer Time Off (VTO).

• Commission Compensation structure with overall compensation based on a 50/50 split.