Mid-Level SRE Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the accessibility, performance, and dependability of NDDPay solutions.

• Oversee payment processing workflows and platform health.

• Create, modify, and eliminate alerts; evaluate their effectiveness and maintain the relevant knowledge base.

• Assess application servers, databases, and SQL maintenance routines.

• Monitor SLA/uptime and escalate any deviations to coordination and management.

• Analyze, identify, resolve, and escalate incidents and requests.

• Gather evidence for issues and requests associated with critical incidents.

• Publish articles on incident resolutions in the knowledge base.

• Create and submit GMUDs (change requests) for system and infrastructure maintenance.

• Plan and execute Cloud updates and size resources in conjunction with Infrastructure.

• Support version acceptance testing prior to production deployment.

• Maintain the version and patch calendar and share the change plan.

• Recommend product enhancements and analyze demand trends for the Product team.

• Participate in daily meetings with the teams.

• Stay updated with technological advancements and keep current procedures, manuals, and release documentation up to date.

• Conduct activities with formal approval from coordination, management, or executive leadership.

• Manage access control for users who are authorized to provide support.

⛳️ Requirements

• Experience as a Mid-Level SRE Analyst.

• Capacity to ensure the accessibility, performance, and reliability of solutions.

• Experience and knowledge in monitoring, incident response, and continuous operational improvement.

• Create, modify, and eliminate email and monitoring-tool alerts.

• Analyze application server and database performance.

• Knowledge of SQL maintenance routines.

• Monitor contracted SLA/uptime.

• Analyze, identify, and resolve incidents and requests.

• Create and submit GMUDs (change requests) for system and infrastructure maintenance.

• Plan and execute updates in Cloud environments.

• Size resources in collaboration with Infrastructure.

• Support version acceptance testing in testing environments.

• Conduct activities subject to formal approval from coordination, management, or executive leadership.

• Manage access control for users authorized to provide support.

🏝️ Benefits

• Annual Bonus: Up to 3.3 monthly salaries; for commercial roles, an OTC commission-based performance model applies.

• Career Development Plan: Feedback-driven culture with 360° performance reviews; internal recognition program and close interaction with management through 1:1 meetings.

• NDD with You: Financial education program, psychological counseling, legal advice, and social support.

• Unimed health insurance and life insurance.

• Support for flu vaccination and wellness initiatives.

• Meal allowance.

• Complimentary coffee and fruit at the office.

• Relaxation area with leisure space, barbecue facilities, and games.

• SESC partnership: Access to cultural, educational, and tourism activities.

• Educational assistance.

• Incentives for learning new languages.

• Support for participation in industry events.

• Certification support.

• Transportation allowance.

• On-site parking and bicycle parking.

• Birthday voucher.

• 40-hour workweek.

• Flexible working hours.