Site Reliability Engineer

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Enhance the reliability, scalability, and performance of production services through automation.

• Automate releases, rollbacks, and recovery processes by developing code.

• Participate in an on-call rotation and resolve complex infrastructure and platform challenges.

• Document root causes in non-blame post-mortems.

• Test high-availability and disaster-recovery strategies.

• Suggest modifications to eliminate single points of failure.

• Design and create tools, frameworks, and automation toolsets to minimize operational burdens.

• Accelerate the detection of potential issues.

• Assist services in consistently achieving SLOs and SLAs.

• Share reliability practices with team members.

⛳️ Requirements

• A Bachelor's degree with 5 years of relevant experience, or a Master's degree with 3+ years of relevant experience.

• Hands-on experience with AWS, GCP, or Azure, including core cloud services such as EC2, S3, Lambda, and Route53.

• Practical knowledge of Infrastructure as Code and configuration management, particularly with Terraform and Puppet.

• Experience with CI/CD pipelines and Git.

• Previous experience in writing Python or another scripting language to automate infrastructure and manage maintenance windows.

• Proven experience in participating in an on-call rotation, covering incident response, troubleshooting, and creating root cause analyses.

• Experience in monitoring and alerting production services based on SLOs and SLAs.

• U.S. citizenship and work performed on U.S. soil, as mandated by the U.S. government.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no set limit for eligible exempt employees, subject to availability and business constraints.

• 80 hours of sick time off provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward annually.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses may be available for non-sales roles.

• Performance-based incentive pay for employees on sales plans.