Mid-level IT Services Analyst – Affirmative action for people with disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer support and operational management for meeting rooms, ensuring the preparation, configuration, and proper functioning of all available technological resources.

• Design and implement audio, video, and videoconferencing projects tailored for corporate settings.

• Have a solid understanding of corporate fixed and mobile telephony solutions.

• Address and assist with technical requests related to videoconferencing and corporate communication services.

• Guarantee effective integration between communication platforms, telephony, and corporate systems.

• Define, track, and report on performance, cost, consumption, and governance metrics for the services you oversee.

• Suggest and execute continuous improvements in processes, services, and technologies to enhance operational efficiency.

• Collaborate with business units and IT teams to identify solutions that elevate the user experience.

• Manage relationships with vendors, carriers, and strategic partners, ensuring adherence to delivery timelines and service levels.

• Work in conjunction with Networking, Infrastructure, Information Security, and Support teams.

• Prepare, maintain, and update technical documentation, operational procedures, and support materials.

• Ensure compliance with information security policies and guidelines, aiding in the protection of the platform from internal and external threats.

⛳️ Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• Proven experience with audio, video, and videoconferencing systems.

• Background in corporate telephony.

• Familiarity with managing telecom carriers and vendors.

• Understanding of operational metrics and service governance.

• Experience in documentation and process standardization.

• Knowledge of Microsoft Teams Phone solutions.

• Familiarity with agile and Lean methodologies, including Scrum and Kanban.

• Strong verbal and written communication skills.

• Ability to work collaboratively in a team and across various areas.

• Customer-focused with a keen emphasis on user experience.

• Strong analytical and problem-solving abilities.

• Ownership mentality and accountability for deliverables and outcomes.

• Proactive in recognizing opportunities for improvement.

• Adaptable and resilient in the face of change.

• Highly organized and self-motivated to thrive in a dynamic environment.

• Curious and eager to learn about new technologies and market trends.

• Capable of influencing and building positive relationships with internal teams, vendors, and partners.

🏝️ Benefits

• Fixed 14th and 15th salary payments.

• Profit-sharing based on seniority.

• Health and dental plans with no co-payment required.

• Well-being programs through Wellhub (formerly Gympass), offering services like nutrition, psychology, occupational health, massage, running groups, and access to local gyms.

• Meal and food allowance (VA/VR) with flexible percentage allocation on the cards, no co-payment necessary.

• Extended maternity and paternity leave.

• Childcare or nanny allowance for children up to 6 years and 11 months old.

• Financial support for children with disabilities, without age restrictions.

• Life insurance coverage.

• Private pension plan contributing up to 8% of salary.

• Access to a training platform — Sicredi Aprende, which offers a wide range of courses.

• 40-hour workweek utilizing a time bank system.

• Remote work allowance (excluding positions that are 100% on-site).