This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a customer portfolio throughout the ongoing phase.

• Steer the customer experience with a consistent follow-up rhythm, well-defined action plans, and a strong emphasis on outcomes.

• Facilitate platform usage and engagement by linking system application to tangible results in construction projects.

• Anticipate and address issues proactively, minimize risks, and ensure that customers meet their intended goals.

• Conduct commercial negotiations as needed to aid in customer retention.

• Discover opportunities for growth within the portfolio, including new construction initiatives, upselling, and cross-selling, in collaboration with relevant teams.

• Evaluate portfolio metrics—encompassing usage, engagement, and customer health—to guide decision-making.

⛳️ Requirements

• A completed degree or currently enrolled in a degree program in Civil Engineering, Architecture, or a related discipline.

• Experience within the construction sector, ideally with construction firms or real estate developers.

• Intermediate to advanced skills in Excel and Microsoft Project.

• Background in sales or Customer Success.

• Familiarity with construction planning and/or cost management, along with ERP systems like Sienge, TOTVS, Mega, or similar platforms.

• Willingness to travel occasionally throughout the year.

• Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts.

• A digital mindset, curiosity about emerging technologies, and a desire to explore how Artificial Intelligence can enhance processes, experiences, and outcomes.