Mid-Level Customer Success Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Proactively oversee and consistently review the client portfolio.

• Spearhead onboarding initiatives, ensuring a seamless transition that aligns with client expectations.

• Evaluate clients’ marketing and sales KPIs to suggest strategic solutions.

• Monitor success metrics (Health Score) and take proactive measures to mitigate churn risks.

• Utilize and maintain structured workflows in Kanban-based management tools such as Trello and Pipefy.

• Recommend ongoing enhancements to Customer Success processes.

• Assist in establishing a new department, positively influencing partner outcomes and retention rates.

• Comprehend client challenges and execute solutions based on strategic playbooks.

⛳️ Requirements

• Bachelor’s degree in Psychology, Law, Communications, or a related discipline.

• Minimum of 3 years of experience in Customer Success.

• Solid understanding of Digital Marketing and Sales Funnel frameworks.

• Proficient in Kanban-based management tools (Trello, Pipefy, or similar).

• Basic proficiency in English reading.

• Excellent communication abilities, a proactive mindset, and a respectful, friendly demeanor.

• Fluency in English (an advantage).

• Previous experience in marketing agencies or within the sports/fitness sector (an advantage).

• Experience in developing customer service or Customer Success processes from the ground up (an advantage).

🏝️ Benefits

• Independent contractor (PJ) agreement.

• Remote work opportunity.

• Full-time position.