Mid-Level Cloud Security Engineer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Deliver daily support for cloud security, network security, proxy, and SASE/SSE functionalities.

• Receive, investigate, troubleshoot, document, and resolve O&M tickets, incidents, service requests, and technical issues reported by customers.

• Modify, implement, and troubleshoot proxy security policies and rules in accordance with approved security standards and operational procedures.

• Interact directly with customers and stakeholders to comprehend requirements, provide updates on status, clarify technical matters, and facilitate resolutions.

• Analyze traffic flows, logs, alerts, and technical data to determine root causes of security and connectivity challenges.

• Collaborate with teams across network, cloud, cybersecurity, application, infrastructure, and service desk functions.

• Create and maintain technical documentation, including SOPs, troubleshooting guides, configuration records, ticket documentation, and knowledge articles.

• Assist in and conduct the implementation and testing of new security capabilities, technologies, and configuration adjustments.

⛳️ Requirements

• A Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Engineering, or a related technical field is preferred (4 years of experience may substitute for a degree).

• At least 5 years of professional experience in cybersecurity, network engineering, cloud security, proxy administration, network security, or a closely related technical discipline.

• Eligibility to obtain and maintain a Public Trust, requiring U.S. Citizenship.

• A minimum of 1 year of practical experience in configuring and managing SASE or SSE technologies such as Netskope, Blue Coat, Zscaler, or similar platforms.

• Proven experience in supporting O&M operations, including ticket management, incident resolution, service requests, configuration alterations, and troubleshooting.

• Skilled in analyzing network traffic, logs, alerts, and system data to address technical and security issues.

• Experience in a customer-facing technical support or engineering role, working with customers or stakeholders.

• Ability to communicate technical issues effectively to both technical and non-technical audiences.

• Experience in documenting technical issues, troubleshooting processes, resolutions, and configuration adjustments.

• Capability to work independently while collaborating with senior engineers, architects, and cross-functional teams.

• Proficient in prioritizing and managing multiple tasks and technical challenges in an operational setting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous vacation and paid time off policies.

• Opportunities for professional development and training.

• Collaborative and innovative work environment.