Mid Business Analyst – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate stakeholder workshops and conduct gap analyses.

• Develop structured agile user stories with clear acceptance criteria.

• Collaborate with technical developers, architects, and product owners to refine backlogs and oversee sprint scopes.

• Map functional modifications across ServiceNow modules such as ITSM, ITAM, and Employee Center Pro.

• Create UAT test scripts, manage user testing groups, and verify feature performance prior to deployment.

• Design and deliver engaging live and virtual training sessions.

• Generate standard operational manuals.

• Write, curate, and enhance user-focused resources within the internal ServiceNow Knowledge Base.

• Produce quick-reference materials, videos, and documentation.

• Compose organizational release notes, system announcements, and process change communications for non-technical business stakeholders.

• Manage the complete user adoption lifecycle and convert business challenges into ServiceNow solutions.

⛳️ Requirements

• 3 to 5 years of proven experience as a BA or Administrator within the ServiceNow ecosystem.

• At least 2 years of experience working within an Agile / Scrum framework using contemporary management software.

• Ability to simplify complex technical system architectures into relatable, everyday analogies for end-users.

• Experience with ServiceNow modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps.

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or a related field.

• U.S. Citizenship is mandatory.

• Possession of an active Public Trust clearance or the capability to obtain one.

• Familiarity with Camtasia or Snagit is preferred.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short Term and Long Term Disability coverage with 100% premium support.

• 401k Program with Bravium matching 100% of up to 4% of salary.

• Training Program.

• Employee Assistance Program.

• Maternity Leave.

• Paternity Leave.

• Annual performance bonuses.

• Referral bonus.

• Flexible work arrangements.

• Access to a comprehensive training and professional development program.

• Employee Assistance Program (EAP) for mental health and wellness support.