Microsoft 365 Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Oversee the daily management and health of Microsoft 365 services, emphasizing Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and related tenant services.

• Serve as a technical escalation resource for intricate incidents and service requests, delivering third-level troubleshooting and coordinating resolutions with internal teams, vendors, and Microsoft support.

• Monitor service health, Message Center notifications, capacity, licensing, audit data, and operational alerts.

• Manage mailbox and group administration, including permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and exceptions in user lifecycle.

• Provide technical guidance, knowledge articles, standard operating procedures, and troubleshooting support to users and the Service Desk.

• Investigate mail flow, anti-spam, quarantine, connectivity, client, and access issues utilizing Microsoft 365 administration, reporting, audit, and diagnostic tools.

• Employ PowerShell, Microsoft Graph, or Power Automate to automate administrative tasks and enhance operational controls.

• Maintain runbooks, configuration records, support documentation, and evidence for changes, incidents, audits, and service reviews.

• Adhere to ITIL-aligned practices for incident, request, problem, and change management.

• Lead or engage in Microsoft 365 projects such as tenant optimization, license cleanup, SharePoint content migration, lifecycle and retention enhancements, feature rollouts, security hardening, and process automation.

• Evaluate upcoming Microsoft 365 changes, assess their impact, recommend adoption or mitigation strategies, and communicate technical updates.

• Collaborate with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX, and business stakeholders.

• Advocate for least privilege, MFA, secure configurations, data protection, and governance practices.

• Contribute to service reporting, root cause analysis, continuous improvement, and the M365 operational model.

• Participate in production support and scheduled change activities beyond standard hours when critical business tasks demand it.

⛳️ Requirements

• Proficient in English communication skills, both written and verbal.

• At least 4 years of hands-on experience in supporting or administering Microsoft 365 within an enterprise setting.

• Practical experience in administration and troubleshooting with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.

• Familiarity with identity, authentication, DNS, and mail flow concepts, including groups, delegation, transport rules, message tracing, anti-spam controls, and hybrid dependencies.

• Experience using PowerShell for Microsoft 365 administration and automation tasks.

• Knowledge of Microsoft Graph, Power Automate, or similar automation methods is a plus.

• Experience in managing incidents, service requests, and controlled production changes, preferably with ServiceNow or a similar ITSM platform.

• Capability to analyze technical issues comprehensively, differentiate symptoms from root causes, document findings, and convey actionable next steps.

• Strong service-oriented mindset with the ability to clearly explain technical topics to users, Service Desk colleagues, technical teams, and business stakeholders.

• Ability to manage business-as-usual priorities alongside project commitments, work autonomously, and collaborate across distributed teams.

• Commitment to secure administration practices, least privilege principles, accurate documentation, and ongoing learning.

• Microsoft certifications such as Microsoft 365 Administrator Expert, Identity and Access Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, or equivalent are beneficial.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Professional development growth opportunities, tools, and guidance.

• Access to talented colleagues, role models, and mentors.

• Engagement in sustainability initiatives, including Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups available to all.