Microsoft 365 Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Take ownership of the daily maintenance and management of Microsoft 365 services, with an emphasis on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and other related tenant services.

• Serve as a technical escalation point for complex incidents and service requests, delivering third-level troubleshooting and coordinating resolution efforts with internal teams, vendors, and Microsoft support.

• Monitor service health, Message Center updates, capacity, licensing, audit information, and operational alerts; identify potential risks and ensure service continuity.

• Oversee mailbox and group administration, including permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and user lifecycle exceptions.

• Provide technical support and guidance to users and the Service Desk, including knowledge articles, standard operating procedures, and troubleshooting assistance.

• Investigate mail flow, anti-spam, quarantine, connectivity, client, and access issues utilizing Microsoft 365 administration, reporting, audit, and diagnostic tools.

• Utilize PowerShell, Microsoft Graph, or Power Automate to automate administration tasks, enhance data quality, minimize manual effort, and reinforce operational controls.

• Maintain runbooks, configuration records, support documentation, and evidence for changes, incidents, audits, and service reviews.

• Adhere to ITIL-aligned practices for incident, request, problem, and change management.

• Lead or participate in Microsoft 365 projects such as tenant optimization, licensing clean-up, SharePoint content migration, lifecycle and retention enhancements, collaboration feature rollouts, security hardening, and process automation.

• Evaluate upcoming Microsoft 365 changes, assess their impact, recommend adoption or mitigation strategies, and clearly communicate technical updates.

• Collaborate with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX, and business stakeholders.

• Advocate for least privilege access, privileged-role governance, MFA, secure configuration, data protection, and governance throughout Microsoft 365 operations.

• Contribute to service reporting, root-cause analysis, continuous improvement, and the M365 operating model.

• Engage in production support and planned change activities outside standard hours when essential business work necessitates it.

⛳️ Requirements

• A minimum of 4 years of hands-on experience in supporting or administering Microsoft 365 in an enterprise setting.

• Practical experience in administration and troubleshooting of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.

• Familiarity with identity, authentication, DNS, and mail flow concepts, including groups, delegation, transport rules, message trace, anti-spam controls, and hybrid dependencies.

• Proficiency in using PowerShell for Microsoft 365 administration and automation tasks.

• Knowledge of Microsoft Graph, Power Automate, or equivalent automation methodologies is a plus.

• Experience managing incidents, service requests, and controlled production changes, preferably using ServiceNow or a similar ITSM platform.

• Ability to analyze technical issues comprehensively, distinguishing symptoms from root causes, documenting findings, and communicating actionable next steps.

• Strong service orientation and capability to convey technical subjects clearly to users, Service Desk colleagues, technical teams, and business stakeholders.

• Capacity to balance business-as-usual priorities with project commitments, work autonomously, and collaborate with distributed teams.

• Commitment to secure administration practices, least privilege principles, accurate documentation, and ongoing learning.

• Relevant Microsoft certifications such as Microsoft 365 Administrator Expert, Identity and Access Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, or similar are advantageous.

• Willingness to engage in production support and planned change activities outside standard hours when critical business work requires it.

• Security clearance or background checks may be necessary for customer projects that involve access to sensitive customer data.

• Disclosure of criminal record declaration, right to work, personal identification, and work history may be required in accordance with applicable local laws.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Professional development growth opportunities, tools, and guidance.

• Access to talented colleagues, role models, and mentors.

• Participation in sustainability initiatives, including Environmental, Social, and Governance strategies and the Act4Good program.

• A safe and inclusive working environment.

• Employee Resource Groups that are open to all.