Microsoft 365 Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Oversee the daily health and management of Microsoft 365 services, with a focus on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and related tenant services.

• Serve as a technical escalation point for intricate incidents and service requests, offering third-level troubleshooting and coordinating resolutions with internal teams, vendors, and Microsoft support.

• Continuously monitor service health, Message Center updates, capacity, licensing, audit details, and operational alerts.

• Manage administration of mailboxes and groups, permissions and delegation, collaboration settings, license assignments, service and administrator accounts, as well as user lifecycle exceptions.

• Provide support to users and the Service Desk by offering technical guidance, knowledge articles, standard operating procedures, and troubleshooting assistance.

• Investigate mail flow, anti-spam, quarantine, connectivity, client, and access issues utilizing Microsoft 365 administration, reporting, audit, and diagnostic tools.

• Employ PowerShell, Microsoft Graph, or Power Automate to automate repeatable administration tasks and enhance operational controls.

• Maintain runbooks, configuration records, support documentation, and evidence for changes, incidents, audits, and service reviews.

• Adhere to ITIL-aligned practices for incident, request, problem, and change management.

• Lead or participate in Microsoft 365 projects such as tenant optimization, licensing clean-up, SharePoint content migration, lifecycle and retention enhancements, feature rollouts, security hardening, and process automation.

• Evaluate upcoming Microsoft 365 changes, test their impact, suggest adoption or mitigation measures, and clearly communicate technical updates.

• Collaborate with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX, and business stakeholders.

• Advocate for least privilege, MFA, secure configurations, data protection, and governance practices.

• Contribute to service reporting, root cause analysis, continuous improvement, and the M365 operating model.

• Engage in production support and planned change activities outside standard hours when critical business tasks necessitate it.

⛳️ Requirements

• Proficient English communication skills, both verbal and written.

• At least 4 years of practical experience supporting or administering Microsoft 365 in an enterprise setting.

• Hands-on administration and troubleshooting experience with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.

• Working knowledge of identity, authentication, DNS, and mail flow concepts, including groups, delegation, transport rules, message trace, anti-spam controls, and hybrid dependencies.

• Experience using PowerShell for Microsoft 365 administration and automation tasks.

• Familiarity with Microsoft Graph, Power Automate, or similar automation methods is a plus.

• Experience managing incidents, service requests, and controlled production changes, preferably using ServiceNow or a similar ITSM platform.

• Capability to analyze technical issues from start to finish, differentiate symptoms from root causes, document findings, and communicate practical next steps.

• Strong service orientation and the ability to clarify technical topics for users, Service Desk colleagues, technical teams, and business stakeholders.

• Ability to balance daily operational priorities with project commitments, work independently, and collaborate effectively across distributed teams.

• Commitment to secure administration, least privilege principles, accurate documentation, and continuous learning.

• Microsoft certifications such as Microsoft 365 Administrator Expert, Identity and Access Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, or equivalent are advantageous.

• Background checks/security clearance may be necessary for customer projects and access to sensitive customer information.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote working.

• Global Wellbeing Days.

• Tools and support for professional development.

• Access to talented colleagues, role models, and mentors.

• Participation in sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive working environment.

• Employee Resource Groups available to all.