Merchant Support Specialist – T1

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee all facets of support for merchants engaged in online payment processing

• Deliver technical assistance and facilitate the integration of merchants and affiliates with CCBill systems

• Manage accounts, contracts, and related processes

• Evaluate accounts and promote additional features that benefit merchants

• Manage client communications through phone, chat, and email

• Diagnose and troubleshoot issues and requests

• Follow up with merchants on issue resolution

• Document changes for merchant requests

• Take ownership of merchant technical integrations with CCBill systems

• Guide merchants regarding company products and features

• Promote CCBill products to enhance merchant revenue through soft selling

• Escalate issues to internal teams in accordance with departmental guidelines

• Identify and implement solutions to enhance the merchant experience

• Provide additional support for escalations from other customer service teams

• Carry out other assigned duties

⛳️ Requirements

• High school diploma or equivalent qualification

• Proficient in Microsoft Word, Excel, and current web browsers

• Familiarity with contemporary internet technologies

• Ability to research and resolve problems efficiently with limited resources

• Capable of effectively interacting with employees and management at all levels

• Strong multitasking abilities

• Skills in prioritizing and completing interdepartmental tasks promptly

• High level of professionalism

• Outstanding verbal and written communication skills in English

🏝️ Benefits

• Standard forty-hour work week

• Availability of afternoon and night shifts without rotation

• Positive working environment

• Chance to collaborate with a highly innovative and creative team

• Opportunities to work on both existing and new products and features