Merchant Support Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Manage all facets of support for merchants involved in online payment processing.

• Communicate with clients through phone, chat, and email.

• Conduct triage and troubleshoot issues and requests.

• Follow up on issue resolutions for merchants.

• Complete documentation for changes requested by merchants.

• Oversee technical integrations for merchants with CCBill systems.

• Advise merchants on company products and features.

• Promote CCBill products to enhance revenue for merchants.

• Escalate issues to internal teams per departmental guidelines.

• Maintain organization and stay informed about company systems and features.

• Identify and implement solutions to enhance the merchant experience.

• Provide additional support for escalations through other customer support teams.

• Perform other assigned duties.

⛳️ Requirements

• High school diploma or equivalent educational background.

• Proficient in Microsoft Word, Excel, and current web browsers.

• Familiarity with up-to-date internet technologies.

• Proven ability to research and resolve problems swiftly with limited resources.

• Capability to interact effectively with employees and management at all levels.

• Ability to manage multiple tasks simultaneously.

• Demonstrated ability to prioritize and complete cross-departmental tasks promptly.

• High level of professionalism.

• Excellent verbal and written communication skills in English.

• Working schedule: Tuesday to Saturday, 2 PM to 10 PM CET.

🏝️ Benefits

• Positive working environment.

• Opportunity to collaborate with a highly innovative and creative team.