Merchant Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the primary point of contact between our merchants, the product teams, and the commerce platform intersport.de.

• Your goal is to enhance merchant satisfaction sustainably through exceptional processes and a smooth platform migration (INTERSPORT ONE).

• You will oversee the transition of existing applications into the new commerce platform framework, focusing on verticals such as Discover, Decide, Buy, and Fulfill.

• You will act as a business partner to the product teams, prioritizing and implementing new features centered around merchants.

• You will be accountable for the ongoing optimization of all services and processes related to merchants.

• You will define and manage Service Level Agreements (SLAs) and create meaningful reports on ticket KPIs to identify areas for improvement.

• You will facilitate workshops with merchants and conduct interviews to incorporate practical requirements directly into platform development.

• You will ensure systematic communication with merchants and coordinate the launch of new features.

⛳️ Requirements

• Strong expertise in process management, project coordination, and collaboration with agile product teams in an e-commerce or platform setting.

• Excellent analytical abilities to assess support data and convert operational metrics into strategic enhancements.

• High level of empathy and robust communication skills when interacting with various stakeholders (merchants, technical teams, management).

• A self-directed work ethic with a passion for the ongoing development of digital platforms.

• Proficiency in German and at least B2 level in English.

🏝️ Benefits

• No information available about benefits