Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Facilitate appointments with providers for patients, referring doctors, and facilities across various states.

• Relay information regarding insurance coverage, financial responsibilities, and appointment specifics to both patients and staff.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and team members.

• Accurately schedule, reschedule, and cancel initial and follow-up appointments.

• Provide physicians and callers with information about available services.

• Respond swiftly to requests from patients, providers, and team members.

• Maintain and update patient records and keep informed about insurance protocols.

• Assess insurance benefits using eligibility systems, online resources, or phone inquiries.

• Clarify benefits and financial responsibilities to patients and guarantors.

• Address billing inquiries, collect out-of-pocket payments, and process transactions.

• Communicate and resolve insurance coverage issues with billing teams.

• Manage insurance panels.

• Secure approval for changes to schedules or cancellations.

• Achieve goals and objectives assigned by management.

• Elevate issues to management and fulfill other assigned tasks.

⛳️ Requirements

• Experience in insurance eligibility is essential.

• Bilingual Spanish speaking is preferred.

• A bachelor's degree is preferred.

• Keen attention to detail is required.

• Strong organizational abilities.

• Capability to multi-task and prioritize effectively.

• Ability to collaborate well in a team-oriented setting.

• Commitment to maintaining quality and productivity standards.

• Availability to work Monday through Friday, from 11:00 AM to 7:00 PM EST.

🏝️ Benefits

• Eligibility for benefits.