Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate appointments with healthcare providers for patients, referring doctors, and facilities across various states.

• Convey insurance coverage details, financial responsibilities, and appointment date/time information to both patients and staff.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and colleagues.

• Accurately schedule, reschedule, and cancel initial and follow-up appointments.

• Provide information about services to physicians and other callers.

• Respond promptly to requests from patients, providers, and team members.

• Maintain and update patient records while keeping a solid understanding of insurance protocols.

• Utilize eligibility systems, online resources, or phone inquiries to ascertain insurance benefits.

• Clarify benefits and financial obligations to patients and their guarantors.

• Address billing inquiries, collect out-of-pocket payments, and process transactions accurately.

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage discrepancies.

• Manage insurance panels and secure approval for schedule modifications or cancellations.

• Achieve goals and objectives set by management.

• Escalate issues to management and perform additional tasks as needed based on patient requirements.

⛳️ Requirements

• Experience in insurance eligibility is required.

• Bilingual proficiency in Spanish is preferred.

• A Bachelor’s degree is preferred.

• Strong attention to detail is essential.

• Excellent organizational skills are necessary.

• Ability to multitask and prioritize effectively.

• Capability to work cooperatively in a team-oriented environment.

• Ability to adhere to quality and productivity standards.

• Availability to work Mondays through Fridays, from 11:00 AM to 7:00 PM EST.

🏝️ Benefits

• Eligible for benefits.