Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all patient appointments with providers, referring physicians, and facilities across various states.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and team members.

• Accurately schedule, reschedule, and cancel initial and follow-up appointments.

• Provide information about services to physicians and callers.

• Respond swiftly to requests from patients, providers, and team members.

• Maintain and update patient information while staying knowledgeable about insurance protocols.

• Determine insurance benefits using eligibility systems, online platforms, or phone calls.

• Explain benefits and financial responsibilities to patients and guarantors.

• Manage billing inquiries, collect out-of-pocket payments, and process payments accurately.

• Communicate and resolve insurance coverage issues with billing teams.

• Maintain insurance panels effectively.

• Obtain approvals for schedule modifications or cancellations.

• Achieve goals and objectives assigned by management.

• Escalate issues to management as necessary.

• Perform additional duties based on patient requirements.

⛳️ Requirements

• Experience with insurance eligibility is essential.

• Bilingual proficiency in Spanish is preferred.

• A bachelor's degree is preferred.

• Strong attention to detail is necessary.

• Excellent organizational skills are required.

• Ability to multitask and prioritize effectively.

• Capacity to work collaboratively in a team-oriented environment.

• Ability to comply with quality and productivity standards.

• Availability to work Mondays through Fridays, from 8:00 AM to 4:00 PM EST.

🏝️ Benefits

• Benefits eligible.