Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all appointments with healthcare providers for patients, referring physicians, and facilities across various states.

• Relay information regarding insurance coverage, financial responsibilities, and appointment date and time to both patients and staff.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and team members.

• Schedule, reschedule, and cancel initial and follow-up appointments accurately in accordance with practice scheduling protocols and tools.

• Provide accurate and courteous information about services to physicians and other callers.

• Respond efficiently and promptly to requests from patients, providers, and team members.

• Maintain and update patient information while keeping a working knowledge of insurance protocols.

• Determine insurance benefits through eligibility systems, online resources, or phone inquiries.

• Explain benefits and financial obligations clearly to patients and/or guarantors.

• Handle billing inquiries, collect out-of-pocket payments, and process payments accurately.

• Address insurance issues and collaborate with billing teams to resolve coverage problems.

• Maintain insurance panels effectively.

• Obtain approval for schedule modifications or cancellations as necessary.

• Achieve management-assigned goals and objectives.

• Escalate issues to management when required.

• Perform other duties based on patient needs.

⛳️ Requirements

• Experience in insurance eligibility is required.

• Bilingual Spanish speaking is preferred.

• A Bachelor’s degree is preferred.

• Attention to detail is essential.

• Strong organizational skills are necessary.

• Ability to multitask and prioritize effectively.

• Capability to collaborate well with others in a team-oriented environment.

• Ability to adhere to quality and productivity standards.

🏝️ Benefits

• Eligible for benefits.