Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate appointments with healthcare providers for patients, referring physicians, and facilities across various states.

• Communicate insurance coverage, financial responsibilities, and appointment details to both patients and staff.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and team members.

• Schedule, reschedule, and cancel initial and follow-up appointments according to established protocols and tools.

• Provide information regarding services to physicians and callers.

• Respond promptly to requests from patients, providers, and team members.

• Maintain and update patient information while staying informed about insurance protocols.

• Determine insurance benefits using eligibility systems, online resources, or phone inquiries.

• Explain benefits and financial obligations to patients and their guarantors.

• Address billing inquiries, collect out-of-pocket payments, and ensure accurate processing of payments.

• Communicate insurance issues and collaborate with billing teams to resolve coverage discrepancies.

• Maintain insurance panels.

• Obtain approvals for schedule changes or cancellations.

• Meet goals and objectives assigned by management.

• Escalate issues to management as necessary.

• Perform additional duties as required based on patient needs.

• Adhere to quality and productivity standards.

⛳️ Requirements

• Spanish speaking preferred.

• Experience with insurance eligibility is essential.

• Bilingual Spanish speaking is preferred.

• Strong attention to detail is required.

• Excellent organizational skills are necessary.

• Ability to multitask and prioritize effectively.

• Capability to collaborate well within a team-oriented environment.

• A Bachelor's degree is preferred.

🏝️ Benefits

• Benefits eligible.