Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all appointments with providers for patients, referring physicians, and facilities across various states.

• Communicate details regarding insurance coverage, financial responsibilities, and appointment scheduling to patients and staff.

• Deliver warm, friendly, and exceptional customer service to patients, referral sources, and team members.

• Schedule, reschedule, and accurately cancel initial and follow-up appointments.

• Provide information about services to physicians and callers.

• Respond promptly to requests from patients, providers, and team members.

• Maintain and update patient information while staying informed about insurance protocols.

• Determine insurance benefits using eligibility systems, online resources, or phone inquiries.

• Clearly explain benefits and financial obligations to patients and their guarantors.

• Handle billing inquiries, collect out-of-pocket payments, and process transactions.

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage discrepancies.

• Maintain insurance panels effectively.

• Secure approval for scheduling changes or cancellations.

• Achieve goals and objectives assigned by management.

• Escalate issues to management and perform additional duties based on patient needs.

⛳️ Requirements

• Experience with insurance eligibility verification.

• Bilingual Spanish speaking is preferred.

• A bachelor's degree is preferred.

• Strong attention to detail is essential.

• Excellent organizational skills are required.

• Ability to manage multiple tasks and prioritize effectively.

• Capability to work collaboratively in a team-oriented environment.

• Ability to comply with quality and productivity standards.

• Availability to work Monday through Friday, from 11:00 AM to 7:00 PM EST.

🏝️ Benefits

• Eligible for benefits.