Mental Health Coach

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver specialized, telephonic coaching on a one-on-one basis to assist and support callers in their transitions between psychological health care providers or the initiation of psychological health care treatment.

• Foster ongoing engagement with psychological health care and encourage callers’ active participation in their care seeking and maintenance.

• Employ motivational interviewing, barrier identification, task planning, information sharing, and caller education during routine telephonic interactions.

• Implement de-escalation techniques when necessary to ensure a positive experience for providers.

• Keep precise records of interactions to inform future support strategies.

• Remain informed about platform features and product updates to provide accurate assistance.

• Identify, track, report, and resolve calls and issues promptly.

• Maintain thorough tracking and documentation of identified issues until resolution.

• Carry out additional duties as assigned in line with education and experience.

• Ensure consistent and reliable attendance.

⛳️ Requirements

• Actively Licensed Mental Health Professional (in social work, psychology, marriage and family therapy, or behavioral health counseling).

• Master’s Degree.

• Minimum of 3 years’ experience in delivering face-to-face health care.

• Proven clinical experience in triage, care management, motivational interviewing, and crisis counseling.

• U.S. Citizen.

• Eligible to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation.

• Technologically adept and experienced in navigating multiple screens or web browsers simultaneously.

• Demonstrated ability to work independently in a remote environment.

• Proficient in English (both oral and written).

• Strong data entry skills.

• Capacity to resolve problems involving complex concepts, policies, and procedures.

• Ability to de-escalate situations and provide excellent customer service under pressure.

• Skilled in utilizing motivational interviewing techniques.

• Competent in solving problems through systematic analysis with sound judgment.

• Capable of organizing people or tasks, adjusting to priorities, and learning systems within time constraints.

• Ability to prioritize and manage actions in a high-volume, high-stress environment.

• Proficient in managing large amounts of complex information.

• Ability to thrive in a fast-paced setting with multiple activities occurring simultaneously.

• Customer-focused demeanor, with strong listening skills, professionalism, patience, respect, and empathy.

• Resilient and adaptable across a variety of situations and individuals.

• Capability to control the pace and flow of a call/inquiry and effectively manage call time.

• Proficient in functioning within a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the internet, and other departmental software applications.

• Willingness to cover any work shift as required.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Flexible work arrangements.

• Supportive work environment.