Mental Health Care Coordinator, Bilingual French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the Employee and Family Assistance Program (EFAP) services, which include counseling, legal, financial, and nutritional assistance.

• Ensure proper alignment of clients with services and clinical professionals.

• Input client information into the electronic records system while managing incoming phone calls.

• Recognize crisis situations and perform risk assessments, facilitating transfers to specialists and providing safety planning when necessary.

• Address client complaints, challenges, and feedback concerning EFAP services and eligibility.

⛳️ Requirements

• Exceptional command of both English and French, in verbal and written forms.

• A university degree is preferred; however, a combination of relevant experience and education will be considered.

• Proficient in Microsoft Office applications (Word, Outlook) is essential.

• Demonstrated ability to listen attentively and maintain composure and empathy in high-pressure situations.

🏝️ Benefits

• Opportunity to work remotely.

• Access to counseling services.

• Availability of legal services.

• Provision of financial services.

• Nutritional assistance services.

• Potential for career advancement through internship opportunities.