Mental Health & Addictions Advisor

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Deliver mental health and addiction support, encompassing assessments, interventions, support planning, referrals, risk identification, and escalation.

• Collaborate with tāngata whai ora to recognize their strengths, protective factors, and actionable next steps.

• Assist individuals in accessing urgent services as needed.

• Provide culturally responsive and trauma-informed support in accordance with Te Tiriti o Waitangi.

• Engage with tāngata whai ora through phone, SMS, email, and online chat platforms.

• Maintain accurate documentation using the organization's IT systems.

• Contribute to ongoing quality improvement initiatives.

• Adhere to ethical and professional standards.

• Operate as part of a collaborative 24/7 shift team supporting National Telehealth Service initiatives.

⛳️ Requirements

• A minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent).

• Proven experience working with individuals facing mental distress and addiction challenges.

• Experience in providing assessments, brief emotional support, and risk identification.

• Proven track record in assisting people to access urgent services when necessary.

• Knowledge of trauma-informed, wellbeing-oriented, and values-based practices.

• Excellent listening and communication skills with the ability to quickly build rapport in virtual settings.

• Strong assessment skills and decision-making capabilities.

• Proficiency in using digital systems and communication platforms.

• Ability to adhere to established protocols, documentation standards, and clinical governance frameworks.

• Commitment to cultural responsiveness and equity.

• Demonstrated professional resilience, accountability, and reflective practice.

• Flexibility to work a variety of shifts, including overnight, early morning, and weekend schedules.

• Availability to work between 0.6–1 FTE, with shifts scheduled from 10:30 PM to 11:00 AM.

🏝️ Benefits

• A supportive and collaborative working environment.

• Continuous professional development and reflective practice opportunities.

• The chance to contribute to equitable wellbeing outcomes across Aotearoa.

• Engaging mahi within a values-led organization.

• Opportunities for flexible and hybrid working arrangements.

• Access to kaimahi benefits and retail discounts.