Mental Health & Addictions Advisor

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Collaborate as part of a dedicated 24/7 shift team that supports vital National Telehealth Service programs.

• Offer mental health and addiction support, including assessment, interventions, support planning, referrals, risk identification, and escalation.

• Recognize strengths, protective factors, and actionable steps with service users.

• Assist individuals in accessing urgent services as necessary.

• Provide culturally responsive, trauma-informed support in accordance with Te Tiriti o Waitangi.

• Interact with service users through phone, SMS, email, and online chat platforms.

• Document information accurately using the organization's IT systems.

• Engage in continuous quality improvement while maintaining ethical and professional standards.

⛳️ Requirements

• A minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent).

• Proven experience working with individuals facing mental distress and addiction issues.

• Experience in providing assessment, brief emotional support, and identifying risks.

• Background in assisting individuals to access urgent services when needed.

• Knowledge of trauma-informed, wellbeing-oriented, and values-based practices.

• Excellent listening and communication skills with the ability to quickly build rapport in virtual settings.

• Strong assessment skills and decision-making abilities.

• Proficient in using digital systems and communication platforms.

• Capability to adhere to established protocols, documentation standards, and clinical governance frameworks.

• Commitment to cultural responsiveness and equity.

• Professional resilience, accountability, and reflective practice.

• Willingness to work a variety of shifts, including overnight, early morning, and weekend hours.

• Availability to work 0.6–1 FTE, with shifts scheduled between 10:30 PM and 11:00 AM.

🏝️ Benefits

• A supportive and collaborative working environment.

• Continuous professional development and opportunities for reflective practice.

• The chance to contribute to equitable wellbeing outcomes across Aotearoa.

• Engaging work within a values-driven organization.

• Flexibility for hybrid working options.

• Access to employee benefits and retail discounts.