Mental Health & Addictions Advisor

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Provide support for mental health and addictions, encompassing assessment, interventions, support planning, referrals, risk identification, and appropriate escalation.

• Collaborate with service users to identify their strengths, protective factors, and actionable next steps.

• Assist individuals in accessing urgent services when necessary.

• Deliver culturally sensitive, trauma-informed support in accordance with Te Tiriti o Waitangi.

• Engage with service users through phone, SMS, email, and online chat platforms.

• Maintain accurate records using organizational IT systems.

• Participate in ongoing quality improvement efforts.

• Adhere to ethical and professional standards.

• Work as a member of a collaborative 24/7 shift team supporting National Telehealth Service offerings.

⛳️ Requirements

• A minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent).

• Proven experience in working with individuals facing mental distress and addiction issues.

• Experience in providing assessment, brief emotional support, and risk identification.

• Experience in assisting individuals to access urgent services when needed.

• Knowledge of trauma-informed, wellbeing-oriented, and values-based practices.

• Excellent listening and communication skills with the ability to quickly build rapport in virtual settings.

• Strong assessment skills and decision-making abilities.

• Proficient in using digital systems and communication platforms.

• Capability to operate within established protocols, documentation standards, and clinical governance frameworks.

• Commitment to cultural responsiveness and equity.

• Professional resilience, accountability, and reflective practice.

• Flexibility to work various shifts, including overnights, early mornings, and weekends.

• Availability to work 0.6–1 FTE, with shifts scheduled between 10:30pm–11:00am.

• Ideally, three to six months of experience working in telehealth or a comparable role.

🏝️ Benefits

• A supportive and collaborative working atmosphere.

• Ongoing opportunities for professional development and reflective practice.

• The chance to contribute to equitable wellbeing outcomes throughout Aotearoa.

• Engaging in meaningful work within a values-driven organization.

• Flexibility for hybrid or remote work arrangements.

• Access to kaimahi benefits and retail discounts.