Membership Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and manage WLT’s comprehensive global membership marketing strategy.

• Design and implement multi-channel campaigns utilizing email, social media, and partnerships to enhance recruitment and minimize churn.

• Create and refine lead nurturing sequences through A/B testing of messaging, timing, and offers.

• Monitor, analyze, and report on conversion rates, open rates, and renewal key performance indicators (KPIs).

• Oversee the complete membership lifecycle from application assessment and onboarding to ongoing engagement and renewals.

• Spearhead recruitment initiatives and maintain an active retention calendar.

• Compose monthly communications for members and partner updates.

• Develop WLT’s messaging framework along with recruitment and retention content for emails, landing pages, and reports.

• Manage the Member Ambassador Program and coordinate regional meetups, including venue logistics and event marketing.

• Create and maintain CRM dashboards that illustrate pipeline health and retention risk.

• Collaborate with cross-functional teams to ensure strategic coherence.

• Oversee membership lifecycle operations, CRM platforms, budgets, and campaign workflows.

⛳️ Requirements

• 3–5 years of experience in membership, community management, marketing, or client success.

• Ideally experienced within media, associations, or the events sector.

• Demonstrated success in developing and executing marketing campaigns with quantifiable acquisition and retention results.

• Strong copywriting abilities.

• Technical expertise with CRM systems, including HubSpot, marketing automation, membership platforms, and email nurture sequences or conversion funnels.

• Proficient in data analysis, including generating reports, interpreting trends, and converting metrics into actionable strategies.

• Outstanding organizational skills for managing outreach cycles, regional events, and multiple campaign workflows concurrently.

• Self-motivated with a proactive mindset.

• Ability to excel in a collaborative, asynchronous remote working environment.

• Hands-on management of high-visibility programs.

• Submission of a cover letter and resume is required for application.

🏝️ Benefits

• Opportunity for professional growth within a respected and innovative media organization.

• Insight into the convergence of media, events, and travel intelligence.

• A collaborative, supportive, and remote-friendly work atmosphere.

• Flexible remote work options.

• Equal Opportunity Employer dedicated to fostering a diverse team.