Member Value Consultant – Work Management Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote and onsite consulting and implementation services to members regarding product use and optimal practices.

• Evaluate internal data to effectively prioritize opportunities and create actionable plans.

• Conduct research and data analysis on Member product usage to enhance value delivery for underutilized products or best practices.

• Create and provide software training to both internal and external stakeholders as required.

• Organize and present at relevant workshops and industry-related events as necessary.

• Develop tools to assess the needs of our Membership and their utilization of NISC’s solutions.

• Inspire and engage Members in the adoption of new product features and best practices.

• May be requested to document walkthrough training sessions and recordings with the internal Learning Center.

• The primary focus is generally on one or multiple products across various industries.

• Maintain a comprehensive understanding of product integrations.

• Undertake special projects with a moderate to high level of complexity independently as needed or upon request.

• May be called upon to participate in NISC’s Member Information Conference, Advisory Meetings, and other related events.

• Potentially mentor colleagues.

• Actively engage with internal departments and leadership concerning industry trends related to product roadmaps and directions.

• May offer strategic insights to both internal and external senior leadership regarding product utilization.

• Act as the onsite champion and change manager for Member product initiatives.

• Travel requirements are low to moderate.

⛳️ Requirements

• A minimum of 8 years of related experience is preferred.

• Familiarity with NISC Work Management Solutions and other components of the NISC Enterprise Suite is advantageous for this role, though not mandatory.

• Advanced knowledge of business-related software applications and services.

• Advanced understanding of the Utility industries.

• Advanced familiarity with the Communications Industry.

• Advanced knowledge of Project Management methodologies and principles.

• Exceptional verbal and written communication skills.

• Advanced skills in presentation and training.

• Strong telephone/email etiquette and the ability to interact effectively with Members/Customers.

• Superior research and problem-solving abilities with keen attention to detail.

• Excellent organizational and prioritization skills.

• Ability to multitask and manage time effectively.

• Professional demeanor and behavior.

• Strong decision-making capabilities.

• Ability to set and manage expectations for internal and external Members/Customers.

• Willingness to travel as required to achieve the goals and objectives of the position.

• Advanced understanding of change management best practices.

• Demonstrated initiative and accountability.

🏝️ Benefits

• Other duties assigned.