Member Support Specialist – Bilingual German, Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the representative of WeightWatchers for the German market while upholding brand standards.

• Manage member inquiries, address high-pressure situations, and escalate issues to ensure timely resolutions.

• Assist members through email and outbound phone communications as necessary.

• Offer personalized recommendations, motivation, and expert advice on wellness and weight management objectives.

• Resolve technical issues related to digital tools and the mobile application.

• Maintain a thorough understanding of WeightWatchers programs, mobile app functionalities, in-app experiences, and studio services.

• Promote member satisfaction, loyalty, referrals, brand advocacy, and sustained engagement.

• Adhere to data protection and security protocols.

• Achieve response-time and quality performance benchmarks.

⛳️ Requirements

• Must possess full fluency in German (both written and spoken) with a solid understanding of grammar and tone.

• Professional proficiency in English is mandatory.

• A minimum of 5 years of experience in high-volume customer service or a related field.

• Outstanding verbal, written, and active listening capabilities.

• Strong written empathy, emotional intelligence, resilience, and a flexible growth mindset.

• Excellent organizational and time management skills.

• Willingness to work evenings, weekends, and holidays.

• Proficient in G-Suite, Microsoft Office, and web-based platforms like Zendesk and Salesforce.

• A high-speed internet connection is required (DSL, Cable, or Fiber).

• High School Diploma or GED equivalent is required.

🏝️ Benefits

• Hybrid work environment.

• Worker’s compensation insurance available for eligible employees.

• Part-time schedule of 25 hours per week with daily assigned shifts.

• Commitment to equal opportunity and an inclusive workplace.